Refund policy

We want you to be happy with your parts. If something is not right, contact us at info@aq-parts.co.uk or message us on WhatsApp and we will sort it out.

Changed your mind

You have 30 days from the day your order arrives to tell us you want to return it. The part must be unused, unfitted and returned in its original packaging, complete with any fixings supplied.

Return postage on change-of-mind returns is paid by the customer. We recommend a tracked service, as we cannot refund a parcel that does not reach us.

Once your return arrives and has been checked, we refund the full price you paid for the item to your original payment method within 14 days.

Faulty, damaged or wrong part sent

If a part arrives faulty or damaged, or we have sent the wrong item, we cover the return postage and either replace the part or refund you in full, whichever you prefer. Email info@aq-parts.co.uk within 30 days of delivery with your order number and a photo where possible.

Fitment

OEM and reference numbers are listed on every product page to help you identify the right part. If you are unsure whether a part fits your machine, contact us before you order and we will check for you. A part ordered in error can still be returned under the 30-day terms above, provided it has not been fitted.

Your legal rights

These terms are in addition to your statutory rights. Under the Consumer Contracts Regulations 2013 you have at least 14 days from delivery to cancel an online order; our 30-day window is longer than the law requires. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. Nothing in this policy limits those rights.

How to start a return

Email info@aq-parts.co.uk with your order number and the reason for the return. We will confirm the return address and give you any instructions before you send anything back.